I am so upset right now at ScanDigital I could literally scream! My sister and I sent them our old reels and a hard drive and have been waiting about a month and a half now. We applied 4 Groupons to our orders thinking surely that would cover what we sent them. My sister informs me today that ScanDigital wants to charge us an additional $723.20!!! Of course I try to reach them through repeated calls and emails and cannot reach anyone. I definitely cannot recommend ScanDigital at this point and I am hoping to at the very least get my videos and hard drive back.