I booked ticket for myself and wife with cancelation option and payed extra but when visa rejected I tried to cancel as I have bought insurance option of ticket but people from budgetair sending email that it is not refundable, what are they a doing this is not acceptable at all why then my ticket condition shows cancellation and change date possible, why I pay big amount if I can not change or cancel my ticket. I personally contacted with airlines and they said we don't have issue with cancellation as still we didn't receive money from budgetair, what is this I personally inform you that my visa has been rejected . I need immediately refund of my money. I accept refund fee which is 250 aed I agree to pay that I read it on your website and my ticket is refundable even status shows that and that is your policy even so why you don't want refund my money?