Just a couple of hours back, I went to LV Store at Mall of the Emirates branch in Dubai to collect my ladies bag's strap that I returned on 4th Nov due to its poor quality (sides of the strap was sticky and have melted). The first staff (a lady) that I approached when I entered the store approximately between 7:15pm-7:20pm was attending some customers. I understand that she cannot attend to me that moment for obvious reason. I just like her to know that I came just yo collect my strap. She told me, she's busy and just wait for someone else. I said that's fine, so I just stayed and browsed around and after sometime, she called someone to assist me although she was still attending her customer. I told the 2nd staff (a lady) that I came to collect my strap. She told me to have a seat and she will send someone else to assist me. I sat for just a moment then I stood up and again browsed around so I don't feel bored until I reached the other side of the store. I saw another staff (the 3rd lady) arranging stocks (no customer around her) so, I approached her and told her that I came to collect my strap. She immediately replied saying she's busy and she has customer so I need to look for someone else to assist me. She then left and walked away from me. She approached some customers on the other side of the store pretending to be the customer that she told me she was assisting. She knew I was observing, she then eventually assisted me. Unfortunately, it was a wrong strap! She insisted that I should take it as it is also Montaigne style. I told her it's too short and entirely different from the original strap that I returned. She then called her supervisor who then told me that there's nothing he can do, it's after sales department and he told me just to come back. I left your store and went home tired and frustrated. I looked at all the LV items that I bought and all I felt was anger. I'm not anymore happy with LV brand. I suddenly felt that LV is no longer a distinct brand, not anymore to longed for, not anymore to wished for!! Regards, Rebecca Gonzales