We reserved a van on Memorial Day, May 27th. The driver's name was George. George arrived on time but the condition of his van was disgusting to put it bluntly! You could barely see out of the windows they were so dirty. It looked like it hadn't been cleaned...ever! When we got to the airport my husband and son-in-law helped unload all the bags. Then we gave him a tip and apparently it wasn't enough because he commenced to tell us just that! So rude. We paid for the service! Tip is our prerogative not mandatory. We will think twice before using Primetime again!!!