I had booked night at the Reykjavik Hostel Village. I have arrived at the middle at the night and I had picked my keys. My room wasn't located at the main building. When I finally got there I realised that I had been given wrong keys. I couldn't get into the building. I have tried to ring but there was no answer. When I finally got into the building via emergency door I had realised that keys to my room are wrong too. I had called emergency number but lady had ignored me completely. I am very unhappy with this situation as I had not been offered any help and couldn't get into the room which I had paid for. I am expecting recompensation as I don't feel I have received what I had paid for.