My wife and I, sailed from Southampton UK on 26th October 2019, on Independence of Sea, for a 14 day Cruise. On the 3rd day of the cruise we learnt from the customer service desk that we did not have to go with compulsory gratuity and could cancel it straight away, as I wanted to tip the people who really gave me good service. I did cancel the gratuity on board and was told that I would be refunded as soon we got home. after 3 weeks I contacted the customer services and was told that I would get my money back within 3-5 working days. After several calls to the customer service I am still waiting for the refund, each time I was promised by the member of staff that the money would be in mt account within 3-5 days. Regards Ramesh Patel e-mail address [protected]@hotmail.co.uk