1 Jan, 2018 → by ClaimboUser717443
I am complaining about condition of resort and flight services.
1
Sept. 26/17 flight 436 to Chic resort Punta Cana sunwing airline for one week. First off when arriving the plane ran out of tourist cards and we had to fill them out standing in the airport. When arriving at the resort we were informed we were some of the first guests coming back to the resort after the hurricane. We got to the resort to find the major buffet restaurant was closed for the week, then breakfast was served in makeshift quarters. Other restaurants were closed to make up for buffet people to eat. Then I was sick and in bed for three complete days from eating food that I suspect was poisoned from lack of proper handling. The resort was not ready to be opened, and customers should not have been subjected to this poor service. Finally our direct flight was delayed on our way home due to stopping at Puerto Plata to drop people off. This type of service was unacceptable. Our vacation to a five star resort was a true disaster. I await your response. Robert and Sherry Lekic 87 Quinn Ave Orillia, On L3V3H6 [protected] [protected]@bell.net