Update by user Jun 07, 2020 It is now a "moot" point. I successfully refinanced my mortgage . The closing was this week. I am not sure if the late fee was included in the payoff figure or not. At any rate I'm glad NOT to have to deal with this bank anymore. I did make another call to their customer service department before the closing. I was told AGAIN that the rep could NOT make the decision and I would have to wait another 2 or more days to find out if the charge would be removed. I WAS NOT notified and I did not call the bank again. The customer service rep was very sweet and tried to help but could not. Update by user May 08, 2020 I have not paid the late fee as yet. I'm hoping the situation will be resolved and the $69 will be removed from my account. Original review posted by user May 08, 2020 I made my mortgage payment on their computer line. I accidentally "told" the computer to take the payment from my savings account but gave the number for my checking account from which I always paid and meant to pay that time. No one called me to let me know of the error. I was automatically charge a $70 late fee..I have been asking to have it removed but because I had a late charge removed one other time I have been refused. The point is THE PAYMENT WAS NOT LATE. User's recommendation: Beware of making payments through their computer line. There is no way to go back and correct errors.