Dear Sir /Madam, I have already sent you a message a week ago asking about the return policy of the items that are too big for me and yet no reply from your side! I am resending the texSt again and hope this time someone will get back to me as I also tried to touch base via phone and to no avail. Could you please send me a proper contact number or an email to clarify your returning Policy? KR, Mrs Abusalameh User's recommendation: I do NOT recommend buying anything from NewChic as the company makes it super easy to order(within minutes) but when it comes to return items no one get back to you(I tried to touch base via phone, message and no one got back to me).