After 4 oil consumption tests (one per month) it was determined that my car needed a new engine. Paperwork was submitted to corporate office and my car was approved. Told to bring car in to begin work and given a loaner. A few days later received a call that Hyundai changed who is eligible for engine replacements AFTER my car was brought in and basically I was no longer eligible! Excuse me? I qualified and now I don't qualify? Does this make sense? They rescinded my approval! I've written to their corporate office and called. They said someone would get back to me. It is nearly three weeks and not a word! I'm disgusted. User's recommendation: Customer Service at Hyundai has declined.