On March 13, 2012 I ordered a Silicone series 240V permanent direct wired 94 inch baseboard heater. (order#1323300) My credit card was charged $344.00 and I was told it would take a few weeks for shipment. I called on April 24, 2012 and spoke with "Jay". I was told the order was shipped. After not receiving my order I called again on May 11,2012 and May 14, 2012. After no one answered I left messages asking them to cancel my order and credit my account. I called again on May 29, 2012 and spoke to Jay again. He claimed a credit was issued to my account. It never happened. I was told to dispute it with my credit card company. I requested to speak with a supervisor and was denied. I asked to speak with the ficticious owner Frank L. Sanford and was told that I could not talk to him. I never received the product or received a refund/credit. Hydrosil continued this fraudulent activity for quite some time. They should be held accountable and charged criminally.