My system was purchased through Home Depot on 9/12/09. I did not have issues with Orangutan's service until May 2015. I'm now convinced after my investigation of what happened, that one of two things took place: There was an outright attempt to run up repairs to my unit, or: (2) The servicemen who worked for Orangutan were completely incompetent. I had a regular maintenance check performed on 5/13/15. I have a split system and the serviceman hosed down the outside unit which contains the heat pump and condenser coil, turned on the system and began his check. He came in and told me that I had a problem, the system was low on Freon. He proceeded to remove the panel from in front of the A coil and showed me a valve which was frozen over and said that was because I was low on Freon. He didn't have any Freon and would have to call another serviceman. Enter serviceman #2. This man performed a leak search and identified the problem as a bad accumulator. He said; "See you can see the oil under the accumulator". I told him that was water from the hose down of the other serviceman. He stated no it's oil, because water would have evaporated. I told him to order the parts and fix the unit since I had a home warranty and service agreement. He did and I agreed to have the work performed and gave him $529 which was half my cost. The total charge was over $3700. $2700 to Warranty and $1058 to me. I cancelled this order when I discovered how excessive these charges were. Orangutan wanted to charge me $308 for performing the leak test. I shutdown the system, protested the charge through my credit card company (Orangutan never got a penny)and left for Michigan. I called Orangutan on 11/13/15 and said I had some questions about charging my system to monitor a Freon leak. I was told that the system could not be charged since a leak had been found. It was against the EPA regulations to charge systems using R-22 when a leak was found. I then asked if I could be bought out of my remaining years of warranty and service agreement. I was told no but $200 would be taken off the charge if I proceeded with the work. On 11/16/15, I called another serviceman to check my system. He checked the system and told me there was nothing wrong. The system was operating properly (invoice available if needed). I told him what happened and he told me the first serviceman in May should not have hosed the system down first, because it would cause the frosting I saw. That's the last thing he should have down. In addition leak testing is not a way to properly test for leaks outside. A breeze could set off the detector. In summary, excessive charges for work that did not have to be performed. On to Home Depot.