29 Oct, 2016 → by ClaimboUser946654
Humanity needed
While I agree that their intentions are good it is very evident that there is no organization and drivers are over worked and underpaid. This lack of attention from upper management is carried down and negatively reflected on the customer. There is NO COMMUNICATION AT ALL. We are set up to ride routinely (same days, same time) for medical appointments. To make a long story short, customer is to be ready for pick up as much as 3 hours in advance. They may get picked up on time, they may get picked up late and sometimes, they wont get picked up at all. In our experience, we have never received a courtesy phone call and NEVER an apology. In fact, we've even been hung up on without so much as a hello. Unfortunately for us ETHRA is a needed option.