17 Dec, 2020 → by ClaimboUser397912
Hrbortown

1

Do yourself a favor and believe all the negative reviews of this company, no matter how much you like the place I'm sure looking elsewhere will save you a headache in the end. On October 7th my partner and I signed a year lease to begin on 1/1/21, we were told the tenants of the apartment we liked had a lease that expires November 30, so a 1/1/21 move in date was perfect for all parties. My partner called the main office of the development on 12/9/20 to see when we can pick up our keys and she was told that we'd be able to pick them up 12/30 and if they were available any sooner they'd call. The next day 12/10 I received a call from the development telling me that our apartment wont be available because the current tenant renewed their lease. Why weren't we made aware of this in November? Why weren't we informed of this when my partner called about the key? And on top of this, we'd have to wait 10 days to receive a refund of our initial deposit, which prevents us from finding another place while we await the funds. I proceed to email the management company on 12/12/20 to get some kind of confirmation in writing so that I won't be screwed later down the line which is what property management companies, especially ones this shady love to do. I was told the lease supervisor would reach out to me however I have yet to hear from him as of today 12/17/20. This company is clearly filled with negligent employees that don't care how they may negatively affect the lives of others. I have never been so thoroughly disappointed in the customer service/experience of a company
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