I purchased a kawasaki hover board in december for my 10 yr old daughter xmas present it was faulty so took it back replaced it in jan 2019 the replacement has now got a fault the bar keeps popping out and the wires twisting inside so disconects o took it back to the hartlepool store to were they were not helpful at all. Said it was a fault yes i know that but would not replace item or exchange for a bike as my daughter sais would rather not have another as keep going faulty this was £289 and she has a usless piece of hover board no longer can be rode. I am so upset that the hartlepool store never even opened the product to see that it was all teisted and disconnected and the bar had only came out not snapped like he said. He said cant take it back as they lose out on money wich again is not right i have lost £289 and a single parent think this is ridiculous my daughter is so upset as now she ended up with no xmas present hope you can advise me please only choice i have is to go to trading standards as i think the staff in store are not very helpful and just couldnt be bothered with the product