19 Sep, 2009 → by ClaimboUser834894
Hottub-covers.com

Do not use factory Direct SPA Covers. I bought a cover from them in 2007 with a 10 year warranty and they will not return my emails. The cover has bubbled and is no longer the color gray, now it is brown and staining the deck and steps. I sent them pictures of the damage and have gotten no response. This is the first time I have had a cover fail like this. The company web site is hottub-covers.com. I will no I order from them again and I hope this input helps others from making the same mistake that I did.
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