June 28 2021 I made a reservation for Super 8, 315 Airport Rd SE, Albany OR under my name Michael D. Wray. We arrived our room had broken air conditioning. It was 92 degrees outside. No way were we going to stay there. Manager stated she would not process charge as it was not our fault as she had no more rooms available. Charge was processed by 3rd party (Priceline) on 6/29/2021 for $155.96. I called Windham [protected]. They gave me a case #4605252. I was told that we had to wait until 13 Jul 2021. We still do not have a refund. Called again I was told I had to go through 3rd party for our refund. Given number to call [protected]. They had no record of confirmation # or any of our phone numbers. Told me to hang up and get the correct info and call back. All of that was automated. I can't get to a human being. I do not know where to go next. Please contact me via email at: [protected]@yahoo.com or by phone [protected] ASAP.