31 Oct, 2019 → by ClaimboUser106924
hotel price guarantee not honored
2
Bad customer service. Book a hotel on cheaptickets.com and a few days later the price dropped significantly, on the same website. Requested price match through their Price Guarantee for refund and all customer service representatives said was that the booking does not qualify under price guarantee terms and conditions. When asked about the terms since the webpage link to tnc did not seem to work, they avoided and kept saying the review is final and implied that i should stop pursuing this. Cheaptickets has gown downhill so rapidly, i will not be using their service anymore!