I have used one of my previous refund vouchers to book a hotel in Athens and have been travelling with my wif enad two kids one is 4 and the other is 9. After a 5 plus hour ferry journey we arrived to discover the hotel apartment we booked there was no one there we knocked on the door, tried to call the number provied by Lastminute.com but it was off, and I also tried to call lastminute.com but could not get through, in the end I was forced to book another hotel but could not