1 Jan, 2018 → by ClaimboUser300810
Hot water tank ignition

1

Rheem Technical Service told us we needed new thermostat (still under warranty), and that parts would be shipped overnight even though Memorial Day weekend; and we were told we could install it easily ourselves, and that technicians were available by phone to guide us through the installation. Not the case. We received the parts 7 days later despite numerous calls and promises. We could not install it easily ourselves--in fact written material cautioned NOT to attempt replacement--needed a qualified service specialist. Even our experienced plumber refused to tackle the replacement! Oh yes, there was no technician available by phone on weekends or nights. When I asked Rheem technician how I could possibly replace the device myself when a certified plumber refused the job and asked the tech to 'walk me through' the repair--he hung up on me. (Yes I was terse and sarcastic in tone, but I was polite and not belligerent!) We were told by Rheem that the labor cost would be between $60-$100 and was not covered under warranty; however only service specialist in Capital District, New York said cost is $175. I hope the repair goes smoothly this morning. I'll let you know if it doesn't.
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