Hi my name is Aris Ferguson reservation # 21/[protected]-M31R-1150-Was-PHI and my family ad I had purchase 3 tickets to Washington DC, it was a belated birthday trip for my daughter.on our way back to Philadelphia the bus was extremely hot to the point that the driver had to pull over and came to the top of the bus and open the skylight in the roof of the bus, that did not help much and people was actually trying to take off as much clothes as possible to stay cool, part of the skylight in the roof of the bus was tape up, the bus was outdated, cloth seats in this day and age no buses should still have cloth seats also the outlet that I needed to charge my phone was not working.This is my first trip on mega bus and this will most likely be my last trip with nega bus, If possible I would like a refund/partial refund...Please get those buses updated My son Lorenzo purchase the tickets. Thank you Aris