HORRIBLE! They sound so nice and accommodating on the phone but the people that own and run the branch I used in Long Beach, NY are horrible!!! I had them clean carpets and couches. They are completely unprofessional, ill equipped, and hard to communicate with. I do not often write reviews and have never written a negative review but I feel these people need to be exposed. Some issues listed below: 1. The technician did not speak English, although he repeatedly tried to tell me he spoke good English in extremely broken terms. All I could really make out was that the price was going to double. When I finally called the office to help me communicate with him, he got annoyed at me for involving them. Everyone tried telling me that I was paying the cheap steam cleaning price for the expensive deep cleaning service. Now I have to pay another company to clean everything again anyway! 2. The technician did not wear covers on his feet, although I was told he would bring covers upon my request. He expected me to provide him with bags. He trailed dirty and wet foot prints all over my house! 3. There was a puddle of water left everywhere the machine was, all around the couches on wood floors, and trailed throughout the path to the shower where he filled his bucket. He expected me to have towels to clean up the messes and had no intention of helping me clean them up. 4. The backs of the couches were not cleaned. He left the cushions piled on top of each other while still wet. He said they would dry in 6 hours. They took more than 12! 5. The carpets were saturated and I had to call another company to provide a blower to help them dry, which took 2 days! He missed spots all over the place as well. 6. The only thing they offer is to redo the job, which I refused since I have NO faith in them at all. They will not return my money or calls. DO NOT USE THIS COMPANY! Especially the people that service Long Beach, NY.