I wrote this whole thing once and the page errored. Lets just bottom line it. Robo called my phone which is on the federal Do Not Call list. Claimed to be Oncor. Offered a cheaper rate and told me Direct Energy would provide that rate but I would have to change companies, which is an impossibility. Was loud and rude. When I hung up on them and called the number back neither new service or customer service would take my complaint. Customer service gave me an 888 number and it went right back to the same menu with 2 options - new service or customer service. I will also report them to the FTC for numerous telemarketing violations. User's recommendation: Rates aren’t everything. Stay away.