12 Sep, 2020 → by ClaimboUser903773
Horrible Stay

2

We were hoping to start our retirement plans in April 2020 on a good note choosing Barrington Hills TV Resort. We were wrong. When we first got word our spot was ready, it was not. Our rig sunk two feet in the dirt and almost bottomed out. According to the office it was not their fault and to call a tow truck which we should have insurance for. Was refused an improvement on the lot, so we had to spend 200USD to have rocks delivered. Noticing all the other units using tarps to cover items, and seeing no restriction in Barrington's contract we signed, we put up a Silver tarp to cover the Sun from the windshield. Four weeks later we were asked to remove it and told us to purchase something more suitable. They claimed it is in Encore's contract which I have still not received a copy of. Found our waste line all torn up one morning, which was purchased just before we arrived, and management told me to discuss it with the Lawn Company, who said it was due to dry rot. Even though it was only 2 months old, shaded the entire time, and the part which was damaged was the only part touching grass. Thought my contract was with Barrington, not the lawn company. We then started having issues with our jacks. Come to find out when our Rig sunk, they were completely covered in sand. Including the sensors and pistons. So every time we start it up, out jack warning stays on. We have sent it to be repaired and in the mean time staying in one of the lovely park models. Given no discount or any consideration of the past happenings. We get in and settled and it is not even cleaned. Moldy shower curtain and liner, bottles under the beds, dishes in the dishwasher and dust everywhere. They offered to come clean again, but We rather clean it ourselves. Needless to say, we will be staying a far way from Barrington Hills, even though all of our neighbors were fantastic - except for the maniac driving around at 5am. We wish it had been different, but there were no options given to us to make it better, only more expensive. So not including the Lot fee, we have spent nearly 5000US since April. Great retirement gift. User's recommendation: Stay somewhere else.
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