I have had the worst experience with this company. After they delivered my household items, I was told that I can file a claim for the missing and broken items. I have completed my inventory listing and mailed it out to them along with pictures. To my surprise my envelope was returned to me, stating "not deliverable". I have tried contacting Phyllis and Tina to no avail. I have left several message for a return call and once again, no response. My only recourse is to hire an attorney and let them figure this all out. It is horrible when someone takes your items break, not return and damage your household goods and now doesn't even want to return your call to get the correct address. I know that every staff member is not on break all day, everyday. Phyllis is the worse when she answers the phone after finding out it is one of their customers, her attitude is real nasty. I will be getting me an attorney to fight this battle and with their negative reputation, I am sure the courts will agree with me and my case. BE AWARE OF THIS COMPANY!!!! THEY ARE SCAMMERS!!!!!