I will never order from this company again. My order was placed incorrectly. It took @ least 5 phone calls to try and correct it. There was no follow through on any of my calls. Incorrect information was gives to me every time. My vet's office was never contacted about a reorder. I'm out my purchase price for heartgard, the wrong request was made by the original customer service rep. Nothing was done to correct the mistake. A supervisor was very curt with me on the phone. I was told "why don't I hang up, so he could work on the problem instead of complaining" . The last customer service rep I spoke to hung up on me when I was bitterly complaining about the service I had gotten. They have Bad Business Ethics! A big thumbs down. On a scale of 1-10, they get a 0! User's recommendation: Do Not Order From This Company. Buyer Beware!