When I discovered a down tick in calls, I called my assigned account representative repeatedly. When no response was received, I then called their "customer care" department. I have spoken to Antonia, Kendra, Melody and Madison on about 10 different calls. Guess what? Still no call back. I've been told a variety of things including there is a "trouble ticket" that they can't reach anyone within their own company to respond to. I was told I needed a "business advisor", and, that I would be assigned one. That was more than a week ago. On top of that, they "auto draft" for payment on the account. I was assured when I signed the contract that there would always be someone assigned to my account. When my account representative left the company they obviously did not assign anyone else. This has been a horrible (expensive) ordeal for my company. I would be loath to refer anyone seeking to advertise to use this company for all of the reasons stated above. You would think since they are a YELLOW PAGES company that they would be more concerned about their reputation. I think not.