20 Sep, 2018 → by ClaimboUser217662
HORRIBLE new purchase from Hakim Optical at St Mary store Winnipeg
1
Unfortunately this was worst customer-service experience of my life, and I wish I had never set my foot in that store! I really don't want someone else to have this kind of Horrible experience, I did share this experience with many colleagues, friends and family. Please do so and stay a way from Hakim Optical! I did purchase 2 pair of prescription glasses on July 2018 from the store located at St Mary's Winnipeg, I was told it will take two weeks max to get them. ... it took almost four weeks. When I did try them they were horrible, I couldn't see with them, so I did return them back next day. They said we will send them to the lab to fix this issue....it took over 3 weeks again to get them back! When I did try them they were worst then first time! I was very frustrated and I want my refund, they did refuse to refund... I did talk to the store Manager, regional manager... unfortunately they were not helpful at all ...in other works they really didn't care at all ! So I'm still disputing this case with them until now...