28 Jan, 2021 → by ClaimboUser256642
Horrible Lady Manager wore no mask and no name tag

1

On 1/25/21 I come home from work and my hands are full. I have my 80lbs dog on leash carrying food and hot coffee along with wearing a 40lb backpack. My room is on the 2nd floor on the other end from elevator. My room key doesn't work so I go down to the lobby and and ask for a new room key and I say this is an emergency I'm about to have an accident. They give me a key. Then I go down 2 hallways a 2 flights of stairs and I get to my room and the key doesn't work. Now Im still carrying all of the items mentioned. I go back down to the lobby now I'm getting upset. I said can I please get a *** room key that works before I *** all over myself. I told you that this was an emergency and I needed assistance. They told me to calm down and not to curse. I said sorry but I really have to go and I don't want to have an accident. The lady manager comes out not wearing a mask and starts yelling at me so then I tell back. All I kept saying is that I need to go to the *** bathroom before I *** all over myself. Not one of the 5 employees that were standing around helped me or offered me a bathroom. Now she's yelling I'm yelling and I fall to the floor. She yelling at me so I threw my key and said can I please get a *** room key that works so I can get into my room. As soon as I stood up from the floor she's now just still not helping and being even more combative. Then I *** myself. They all stare at me then she comes over and offers me the bathroom. Now I'm angry pissed off and she did that on purpose. The one girl said to I should have not thrown the room key. Now my bottom half is covered in pissed and she tells me that were kicked out. I'm just trying to get into my room. They 3rd room key doesn't work and I asked why was she following me and she stated to make sure that you *** leave. Now my hands are still full my dog is with me 40 lb bag and I'm covered in pissed. She tells me to get the *** out. I call my husband and she's in the background stating ya I'm telling you guys to *** leave. Now she gets in face and I say I'm going to *** leave I got to pack. She takes it upon herself to enter my room using her room key screaming at me. I tell her to get the *** out and she was like what are you going to do about it. I slam the she opens it right back up hitting me in the face with the door and finally I got the door locked so she could not come in. Then I call the cops. I was treated poorly and not one person did anything to help me. I have medical issues and I stated from the beginning that this is an emergency I don't want to have an accident I need help getting into my room. Not one out of your employees did anything. I was threatened, bullied and made to feel less than a human being and my basic human rights were taken from me. I will not let this go until someone gets me some answers on why this 5'5" caucasian maybe 200lbs curly red hair with freckles around her nose and under eyes. I checked in on Christmas of 2020 and was forced to leave on January 25th. I just wanted to know if I was so bad and such a horrible customer then why did they not call the cops on me. Exactly because your employees are wrong and something needs to be done about this.
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