Absolutely THE worst company I've ever dealt with. I am now on hold for the 5th day in a row as they can't find my records. ANYTIME. ANY DAY. I pay them every month and they can't even find my info! Nobody returns calls, they don't follow through on anything. It's like nothing ever happened. This is about hour #5 in a week. And nothing has been resolved with my router issue. NOTHING. I would switch in a heartbeat if this weren't a MONOPOLY. Horrible. Just horrible.