Order placed 4/28/2019 2 pieces ordered Hadn't heard anything all summer, so in September I started calling weekly on my way home from work to find out what is going on. No one gave me a straight answer - it was always - "we are waiting for both items to arrive to delivery center". I'm not sure how it takes 5 months for that to happen. On one of my routine weekly calls, I was told that both pieces were ready to go. If I hadn't called, I don't think anyone would have let me know. No communication from thier end. Then delivery day arrives. Only one piece is delivered. No one seems to know what happened to the coffee table. I call twice more. I am told that the next delivery day is a week from today, but that is too long since I had gone through such a long wait - so someone would definitely call me back with a sooner date. No one calls. 3 days later I call back. They are not sure why I was told I would get a call back, but there is nothing in the system. Now the next delivery date is a week from today. This is outrageous. No one is talking to anyone. Certainly not talking to the customer. Now my delivery date is next week, for the coffee table I ordered in April. If I hadn't wasted hours of my busy life, I would still be waiting. NEVER again will I order from Pottery barn/williams sonoma. Such a terrible experience that puts the onus on the customer to fight for delivery. A waste of my time. I'm even annoyed I have to waste time writing this review. How crazy is it that I am charged $299 for managing my own delivery.