I ordered several audio equipments from MF last Wednesday January 24, 2018 late in the afternoon taking advantage of a 20 percent discount coupon offered; the order suppose to be 2 boxes with 3 units each of Shure Beta 98AMP, One Shure In Ear Monitors Headphones SE846, and One Audix D6 Microphone. After repeating the order several times and making sure the coupon applied to it all, and choosing overnight shipping close to the cut off send from their warehouse, hanged with the Sales rep, he sent an order summary email for me to discover he had not included in the order the Audix Microphone! Called back immediately, after a 10 min waiting I got another Sales Rep who there was no way he could understand my issue, he kept not understanding what was going on, i requested to speak to a supervisor who after some difficulty understood the faulterings in the order; he set to fix it saying since the order was already too late to catch before leaving the warehouse he will ship the Audix Microphone Overnight for me to have it on Friday; he also fixed the discount priced as the first tech did not applied correctly as I intended for my order. Happy then I hanged the phone, got the supervisor email confirming shipping only to discover it was sent ground UPS which takes 5 days and will arrive next week on Tuesday! but that is not even the worst part, received my overnight order Thursday then got to set up the new mics, worked with the first 3 from one box setting them up and testing all great, then Friday afternoon got to the other box, when open it (boxes were not sealed although the product appears new to sight but it was missing some papers and documentations indicating these boxes were used before me) discovered there was one mic missing!!! I right away called their Costumer Service line and spoke with a girl who refuse me having to file a police report for thew missing product, she said then she had to notify the warehouse and wait 24 hours for a response to go to the "next step" she stated she was trying to help and this will be the way to do it. Not happy with that answer I called about an hour later again on Friday, this time spoke to Jason from CS, explained the whole ordeal at this point very frustrated, angry and cussing up here and there, he asked to keep the conversation professional business like! (after all their mistakes!) I agreed, explained that just then I found out from the same box with the missing mic, out of the two sent, only one was getting signal, the other appeared dead! He then set to send me a prepaid return label UPS ground! (it takes 4-5 business days) for me to send back that box with the missing mic and he will exchange it for one with the 3 mics and will make sure they all work before shipping them again overnight; he said if i ship them Saturday dropping on UPS Store they will get them in Kansas on Monday, Tuesday at the latest and i should have the replacement box by Wednesday next week; my recording session and schedule is screwed completely but i was made believe they are doing me a big favor by offering their support on the issues at hand! -- then I realized the mic that was not working first is indeed ok and do work, at which point i do not want to just send that box back for an exchange where who knows what else will go wrong as nothing about this order have been right at all, even when they are trying to help! Tried calling again to work out for them to send me overnight the missing mic but their CS Center was closed at 8.00 PST, will have to call and try work all this out again on Saturday! I should have gone with Sweetwater. There is order of cymbals I have all the sk separated but there is no way I will place it with Musician Friends! Jason was very professional in his dealing just like the first manager i spoke to but clearly they employ people who are not looking what they are doing starting from Sales to Warehouse personnel, then they try to apaciguate the customer saying things like this happens because we are humans! This is not the first time i hear they screw up but never thought it will happens to me in one of my not so many orders but a rather large one as far as money expended on it.