For the past year, we have been dealing with several employees at YapStone about one of the guest that stayed at our short term rental property in Miami Beach and it has brought us a lot of aggravation, lost of income due to their decision to remove our listings from their website. For starters, it should be the responsibility of YapStone to verify credit information from people attempting to book a property using their website and their third party payment processors. We originally called because we felt uneasy about accepting "a last minute booking" from an individual that identified himself as a local resident. We couldn't understand why any one that lives in the Miami area would want to rent a very expensive villa on South Beach. This alone doesn't make sense. Reservation #HA-7D3JYD was made through VRBO for March 18-21, 2018. This reservation turned out to be a "scam" made with an stolen credit card and false picture ID. Because VRBO forced us to accept this reservation, less we be accused of being prejudicial against local residents. We checked in the guest, who showed us his picture ID and credit card, wished them a nice staying and we left the villa. On March 21, 2018 we arrived at the house to do the check out, the guests had already left and when we went inside the property we couldn't believe the condition that the house was left in not to mention items missing. We immediately called VRBO to complaint about this issue and they insisted that it was a legitimate reservation and in a few words we needed to swallow our loses due to the damages and missing items, that they already paid us so we should move on with our life. Since the money was already paid by VRBO, it never crossed our mind that several days later a charge back was created by YapStone who should have verified the information upfront. How is it that YapStone doesn't have to take any responsibility from the financing stand point when in fact it is a combination of VRBO/Homeaway/YapStone who made the error. Why should be as property owners be forced to assume full financial loss?? We received the money for the service that we provided to the guest. We continued harassing us claiming that we must reimburse them because the credit card was stolen and because we have refused to do what they want us to do, they removed our property from their website several months ago. We tried to resolve the issue with YapStone and had agreed to a 50%-50% split to cover the loss, they have refused and they have threatened us with their collection department. Please keep in mind that every attempt to solve this situation with YapStone has been unsuccessful. We feel that the right thing to do is for YapStone to share equally the loss and not to put the entire burden upon the property owner.