13 Jun, 2019 → by ClaimboUser993931
Horrible Customer Service- SCAM

1

Hands down the WORST rental experience of my life. This place is horrible. The area where you pick up your car is very dark so its easy to miss any problems you might see. The desk people are never outside to help you in the evenings. When I returned my rental, they tried to pin damage on me that was preexisting. I had circled it on my paper but didnt get their sign off (as no one was there- I waited 30 minutes). They then told me they would consider not charging me and would call me back only for it to end up in collections! I used to rent from them all the time for work but that will NEVER happen again. I have also advised my colleagues to stay away. TERRIBLE CUSTOMER SERVICE. No decency at all. Avoid. Enterprise is much much better.
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