I ordered several items which were supposed to be new. When they came, it was obvious they were used. I ordered thru their store on ebay. The listing promised free shipping and free returns. When I got my refund, they tried to deduct $15 for postage for one item ( it was a ring, which I paid $3.29 to send back at the post office.) I filed a complaint with eBay, who agreed it was against their rules and issued a full refund to me. I filed a complaint against them with eBay. The second item was refunded today. They tried to deduct $7.50 as "Not being in original package." Well, it was returned in the same plastic baggie with the handwritten label it had, proving the items was a customer return and not new as they claimed. It was also photographed in their listing to appear much larger on the hand than it actually is . I again filed with eBay for a full refund. Here is what I wrote. Anyone who does business with them must be aware it's buyer beware! They are beyond dishonest and disreputable! There are many other better sites to shop on with nicer merchandise, GOOD customer service and reputation. The original package was a plastic baggie with a hand written label. It was returned in same with a padded envelope. In no way is a plastic baggie worth $7.50. The ring was not new as stated in the listing, it was obvious used and repackaged when it was sent to me. This is just spite on the part of the seller because I filed a complaint with eBay for lying, promising if I chose "just did not like" for an earlier, defective item, that I would get a prepaid shipping label. The message this was in was reported to eBay and they said they would investigate. I have also posted numerous negative reviews warning of all the deceptive things this seller does. ebay might want to look on some of the internet review sites such as Yelp, PissedConsumer and SiteJabber, as this company has MANY bad reviews, all of which complain of the same lack of customer service, defective or damaged items and a hassle getting a full refund. The Better Business Bureau has them rated at B- with 2 of 5 stars. There are numerous complaints filed against them. This is just spite on the part of this seller for my reporting her for lying. I am due a FULL refund. The ring was not as stated, was not new and is much smaller than they make it look in the photo. VERY deceptive!