1 Jan, 2018 → by ClaimboUser616127
Horrible Customer Service/recycled wigs

3

I have spent almost $2, 000 with this company. and you would think that with me being one of the top customers that I would be treated with a little more respect. I have purchased a few wigs well 4 OF MY ORDERS HAVE BEEN INCORRECT! I have been shipped the wrong wig, hair missing from the wig, Ive been sent the wrong color etc and every time that I let them know about the issue yes, they do tell me to send it back but i always have to beg for them to refund the shipping charge even tho its the companies fault that the wig is wrong. this last time they sent me someone else wig however this time they realized and sent me and email telling me that the wrong wig is on the way and I have to ship it back. in the meantime I had an engagement to attend that next week and begged them to send me my correct wig asap. well they refused. they told me that I would have to wait until they rec. the wrong wig back and then they will ship my correct wig. that was a total inconvenience! then finally about 2weeks later I got my wig it smelled HORRIBLE! the color was wrong, it had grease stains as if someone had it on and it had a part in it. so I decided to just suck it up and dye and wash the hair but I couldn't get rid of the part in the middle. so I sent RPG Show an email asking if they could please fill in the part in the middle of the hair. they refused and told me to use HAIRSPRAY!!! I sent 2 more emails to them asking please if they could just fill in the part and I have not gotten a response yet! I spent so much money with this company b/c once you get the correct wig its beautiful but I would advise anyone...DO NOT PURCHASE ANYTHING FROM RPGSHOW!!! Its not worth the headache!
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