Horrible customer service - dangerous chairs

/ 116 reviews

15 Nov, 2018 → by ClaimboUser356465

Horrible customer service – dangerous chairs

I bought a couch and 2chairs for my living room from west elm. Paid $100 per item for “white glove” delivery. The couch started wobbling after a few months. After several attempts, got their furniture medic to fix it - half of the bolts holding the legs on were never...

Furniture and Inventory

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West Elm - Other Reviews

》 Damaged goods and no service

》 Henry Sofa Sleeper Fail

》 Refusal to cancel order placed in March when they could not deliver until late June mid july

》 First time customer – Repaired Cracked Marble Cheeseboard

》 Won’t replace missing screws

》 Shoddy couch

》 Worse delivery – 0 competence

》 tomorrow never comes… or the west elm saga

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