I had my car towed to paragon Honda on a Sunday morning because my car wouldnt start. I waited for a call until 3pm Sunday when i called there myself. I was advised by a female in the service department that my car was being worked on and they will call me as soon as theyre done. I never recieved a call that day. I called back monday morning at 10am and was told i would be getting a call from Edwin in the service department within the hour about my car. by 2pm i still didnt recieve a call. I called them again and finally got Edwin on the phone. When i asked him if he knew what was wrong with my car he told me "Well see the problem with your car is that it wont start" Honestly i wanted to scream at him. I know my car doesnt start thats why i had to have it towed to honda!!! useless info from Edwin. Then he told me they havent even looked at my car yet. I have a warrenty with honda for 8 years which includes a rental car for these circumstances. I told him i have a 2 year old who just happends to be sick at this point in time and i need either a rental or my car now. He told me they cannot give me a rental until they know if the problem is under warranty. So when will you know what the problem is i said. He told me when we get a chance to look at your car. I hung up on him. (I was at work by the way dealing with them by phone) Then i called back and asked for a supervisor who i asked for a straight answer. Just tell me whats going on with my car! I wouldve rather towed it somewhere else and paid for whatever it is thats wrong. Still waiting on monday night for a phone call from Paragon Honda. NEVER again will i take my car to them. Id rather pay someone to fix it than get it done for free at paragon. After talking to my husband weve decided we are going to trade in our HONDA a get a different car by a different maker and let everyone we know NOT to go to PARAGON HONDA.