I bought a one way bus tickets from Union Station LA to Las Vegas for $25. I waited the bus from 20minutes before at the pick up location. I even got in the bus at on time, though the bus driver withdrew me from the bus and said that they do not have capacity for me (Gotobus over booked). I had the confirmation of my ticket in my email. The bus driver did not explain the situation and just literally left me at the pick up location. I called the all number provided in their website and email, but no one got my phone call. They made me wait over 40minutes and just hang up. That’s insane customer service. When I used the live chat service and asked for help, the operators said “please wait” and left the chats. It happened over the 6 operators. They even didn’t want to give you the refund for their mistakes. When I asked the name of the manger or supervisor of the Gotobus, they left the chats. It’s scam company. Never never used this service. I still have been waiting to get the refund.