Ordered a sofa from family furniture and had it custom made with fabric opposed to the leather one in the store. We were delivered a rock hard sofa unlike the one in the store. Returned it and ordered a sectional with the same fabric. If was delivered in 8 wks. and was not the same sofa at all and was rock hard again. They agreed to take back 2 sections and restuff it. Picked it up on mon. and deliverd on Thurs. Nothing was done. The delivery people even agreed with us. After spending $15,000 on furniture here, plus a restocking fee and delivery fee. We also rented out a sofa whils this was being done for us. We have bought 2 sofas from city furniture and have never had this problem. Customer service was horrible during this experience. We feel that this is important to share this experiencewith as many people as possible so this does not happen to anyone else. We want the store to take this back and restuff it so we can sit on it.