19 Apr, 2017 → by ClaimboUser903363
HORRIBLE COMPANY, DO NOT PURCHASE FROM THEM.
This company goes by several names, including Arthur's Pools, Legacy Pools, Above Ground Pool Experts, etc. I purchased a lap pool with "extra's". The pool was defective and collapsed after being up for less than 2 weeks, the "extra's" were not received, money was never refunded, and they accused me of falsifying information to avoid having to refund. In addition to the cost of the pool (almost $15K), I am out $2000 for ground prep, $3000 for electrical, $4000 for pumps, filters, etc. Now they won't return my calls and have refused to accept two letters I sent them. They've forced my hand and I'm going the legal route now.