I hope that anyone who is considering purchasing this insurance has an opportunity to read this first-----we have a small ranch in Valley View, Texas. On June 1, 2019, there was what is called a "micro-burst" in our area and it absolutely destroyed things and looked like a small tornado whirling things around and into our home, barn, horse trailer and even our vehicles. It was strong enough winds that it put the smaller metal swing set into the back of one of the trucks and demolished the grand babies SkyFort !!! It was awful. Of course we called the insurance company the following Monday and the property claim has gone well.....the vehicle claim - - NOT SO MUCH! It starts with the agent. The original agent we had has since retired and now we have this "Kevin". He is about as uneducated as we are, and from where I stand in this - - the reason we have an agent is to guide us. Well, he has us to take the vehicles for an estimate. James Wood, in Denton, was very nice and enlightened us that this is not the proper procedure. So, I returned home and started over. The agent stated that he could go ahead and start the claim and he did. Next thing you know, an appraiser is coming to our home. He does. He doesn't speak to my husband except to say that he was going to take photos of our vehicles. 10 minutes later, he is gone. Next thing you know we are being told that we don't have hail damages and now we are being sent to the "INVESTIGATIONS Department". As of today, the Investigator has done interrogation on us, as we had a recorded conversation about the happenings. He has asked or photos, we have provided them and additionally suggested that he speak to the property claim adjuster, as she took her own photos, as well. He has now informed us that he will be having an "engineer" to come to our ranch and determine if this actually happened as we have described and even went as far to ask if we took any photos during the storm or had any video???? Seriously ???? Look, we have an 11 year old autistic son that was completely freaked out when this happened and the VERY last thing on our mind was "PHOTOS"!!!!!! All in All----GERMANIA INSURANCE COMPANY STINKS AND DEALING WITH THEM HAS BEEN A COMPLETE NIGHTMARE. Feel free to reach out to us and we will gladly share more details of this experiece. As of today, July 2, 2019....all three of our vehicles are damaged and they could care less. Horrible Customer Service and Horrible comfort offered to us as the insured. -Kalee Owens dollfacemom@***.com