I ordered and paid for a clock 2 months ago! It took a long time to receive and no one was answering my emails. They told me it was because it went to their junk folder. 1 - a reputable company would check that... 2 - I sent emails through ebay so they shouldn't have gone to the junk folder. Finally I receive the product and it doesn't work. I spend 2 more weeks trying to contact them and get their phone number. I file a paypal complaint. Finally they send me a phone number. I call. I'm told to return the item for a new one. Another month has gone by and emails back and forth with no answers. I finally call and get a hold of a very rude young lady named Dawn. She told me that they do not even have that clock. She was going to refund me the money. She better refund the amount that I paid for shipping back also!!! (Manager; Dave CSR; Mat Sandy; Accounting)