31 Jul, 2020 → by ClaimboUser766293
Horrendous service and wait times
1
Second time I've had to use this service. The first was when I locked my keys in the car. More than three hours later, they finally got someone to come. This morning, my battery was dead. It's now been almost two hours with 5-6 calls into their customer service reps (disconnected at least twice.) (I have spoken with three reps. -- one in New York, another in Florida, and a third in Tennessee.) Still no ETA on getting my battery jumped! It's hot as Hades, raining, and my cell phone battery is dying. A simply horrible organization! User's recommendation: Have a back up service. Or call a towing company yourself!