12 Aug, 2016 → by ClaimboUser563691
Horrendous service and treatment

I digitally signed an estimate for $880 with Green Planet Moving. They then provided me an updated "estimate" (based on my provided inventory list of 142 items of various sizes plus boxes) of $1,760.00 on June 27; promising me that it was merely an estimate (based on 13 working hours) and I would only be charged for actual time worked. When the workers arrived I showed them everything I’d listed and where it was located in the house. They immediately said it was more than they’d expected and he’d have to calculate a new “estimate”; because he’d based the initial estimate on “1 bedroom”; even though the inventory list had included, among other things, both a Queen and a King bed. He scribbled some new notes and immediately told me the new price would be over $3,000. He mumbled about "fragile items" and "...more than expected..." There was one, single item with glass doors. They priced “bubble wrap” for this item at $1,200. He threatened me with a $500 cancellation fee (plus loss of my deposit) if I didn't agree to his new number. After some bickering he "agreed" to take 13 items plus our boxes for $1,605. Their crew only worked for two hours yet billed me for 10. They broke a handle on my dresser and claimed “it was like that before”. They ripped the bottom of my box-spring and damaged many of our pieces by running a strip of tape around them (which apparently cost us $300 for “packing/other”) One of their crew spent almost half the time not working, but playing numbers with us saying, “This isn’t a negotiation.”; as if he knew he had us in a corner. He scribbled over the carbon invoice (after I'd signed it) adding extra time to what they were billing us. My signature is floating in the middle of the invoice nowhere near a signature line, leading me to believe some other form was signed and then transferred to the invoice. They left trash all over our yard and driveway. They used our restrooms without even asking. They scammed us out of our original contract. They agreed to take all our boxes and left around 30 of them behind. They whined and complained the entire time, cursing and flailing their arms in disgust. They were relaxing on the lawn instead of having the truck backed up and ready at our new house. They leered at my wife in the bathroom. They shuffled around like children as if they were angry we didn’t fall for their $3,000 price. They kept threatening to bill me for extra time if they didn't get going quickly. I have documentation of everything if required. From email correspondence with them, screen shots of their written insults toward me, contracts, invoices, time stamped photographs, etc. We’ve been filing these complaints to them for 24 days now with no response. I wrote some negative (though 100% truthful) reviews about them and now they've begun insulting me in public forums such as Facebook. I've reported them to the BBB, the FTC, AMSA and the Maryland Bureau of Public Services; even though there is no licensing requirement for moving companies in the state of Maryland. They are completely unprofessional, scamming, deceitful and underhanded.
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