31 Mar, 2018 → by ClaimboUser399619
Horrendous experience at a Brook Brothers store

A week ago I went to shop at Brook Brothers in Lincoln center NYC together with my daughter-in-law, son and my 6 week old grandson. We went to the 2nd floor women’s department. After shopping we took the elevator down only to be stuck in the elevator. Not a great feeling. Finally, my son pried the doors open to get us out. We tried looking for someone to help us. The assistant manager was so indifferent to us. He said the only way down was to use the long escalclator. How could we with a small baby in a carriage. The best he could do was stop the escalator. My daughter-in-law had to carry the baby, my son had to carry the carriage which didn’t fit on the escalator and I a senior citizen was freaking out. No assistance nor care was given to us. I have emailed and called several time customer service and no one cares to call to see how we are doing. My greatest fear is if I were alone shopping with the baby what would I have done. I guess a letter from my attorney will get their attention.
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