30 Aug, 2019 → by ClaimboUser280606
honeymoon/flight delay/missed connecting flight/told to wait/delayed again/no bags arrived?

1

We Began what should of been an amazing honeymoon together on Monday 26th August for flight WY0821 from Muscat due to depart 2050pm. It was delayed 1 hour due to late flight. Our connecting flight was from Kul airport to HKT Phuket at 0915am MH airlines on Tuesday 27th August. We missed this flight due to delay in which non of the connecting flight transfers representitives were interested in helping. We were treated like it was our fault. Eventually a very nice lady from Oman air desk rebooked our flight for 1250pm same day but this was delayed again until 1430pm. In this time we were offered nothing we had no local currency and no baggage. We Eventually landed at HKT Phuket airport at around 1600 flight number MH0794 and our 3 suitcases never arrived which just summed up our trip really. I was also charged for my airport transfer that we missed and it was non refundable. We then had to pay for a local taxi. We Eventually recieved our suitcases on Wed 28th August in the Afternoon to our hotel. I am absolutely disgusted with how we have been treated, im sure Oman air will try to pass the blame on to someone else but it is there responsibility to ensure we make our connecting flight or help us when we don't. No one seemed interested apart from one lady on transger desk. Unless Omanair offer us compensation for our dramatic experience on our honeymoon day and offer to pay our transfer fees we will never use this airline again. Very very disappointed Andrew Hawkins [protected]@hotmail.com
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