Rip off needed hot water repair. On the phone for two hours four contractors called, no one could come out for 5 days, and the if it needed to be replaced hsa would have to order it, two more days, finally got a customer service number from a sale agent and they denied service for a contrator that I could get out today. No one should have to be with out hot water for 8 days. cancellation was added $36.00!