23 Feb, 2012 → by ClaimboUser690130
Home Protect Home Warranty issued by Freddie Mac Sucks! Review

2 years ago I purchased a foreclosure from Freddie Mac with an added bonus of a free Home Protect Home Warranty paid for by Freddie Mac. I do not remember the exact price but I remember in closing that I raised my eyebrow at how expensive it was compared to other industry comparable home warranties. The Home protect website states: Peace of Mind Protection - that's what the Home Protect Home Warranty is all about. And that's why it covers 16 of your most important, and most-used, home systems and appliances. It lists plumbing, Electrical, Heating and Air, Water heater, swimming Pool with the following disclaimer * If your systems or appliances are found to have a mechanical failure that is due to a condition that existed prior to the Agreement effect date (closing date), it is possible that part or all of your claim will be denied. For those cases, Home Protect will provide up to a 15% discount if you choose to use a Home Protect service professional, where available, as well as up to a 30% discount towards the purchase of a brand new appliance. Home Protect Home Warranty refused to cover all of the following claims on my home as each showed itself. Please keep in mind I had two home inspections prior to the purchase, one from the VA and another from a home inspector that I hired to walk around with thermometers and electrical gages and pressure checkers to ensure everything in the house was operational at time of purchase. 1. Main furnace to the house died. Guy comes out to the house and says that the condenser died and that the HVAC system has not been regularly serviced so the damage was negligent and HomeProtect Home Warranty would not cover it. They could assist in replacing at a discount which equated to 2 times the price of the Home Depot price to replace the HVAC system. or he could do the repair at a few thousand dollars. 2. Main sewer line busted day before Christmas house full of family and friends. They told me over the phone that it was not covered, if it was inside of the house and a washer to a faucet they would cover that but not sewer. 3. Roof started leaking . They told me over the phone the roof is not covered. 4. The electrical panel made a loud noise and a breaker burnt up. I called Home Protect Home Warranty and they told me over the phone that it was not covered that if a plug stopped working that they would come look at it, but the main panel of the house was not covered. 5. My refrigerator died. Guy came out and said that it was negligent because we didn't clear out the vent under the refrigerator that they would assist us with purchasing a new appliance at a discount. It was twice the price of an appliance purchased from Home depot. 6. My washing machine died. Guy came out and said parts aren't available for that washing machine that they would assist with a discount again more expensive than what it costs to buy from home depot. I will assume he lied but I decided I wanted a new washing machine and dryer since mine wasn't energy efficient so I just replaced it from home depot at a third of the price. 7. Window started leaking water. Called and said it was not covered. 8. Basement started leaking water. Called and said that foundations are not covered. I have paraphrased what was said because I did not take notes at the time. What prompted me to write this review is the fact that every time I called I requested for them to send me a notice saying that they would not cover it. Not once did I get a correspondence from Home Protect Home Warranty. They never even sent me the home warranty details I asked for. This week I received a notice in the mail Act now and get an increase in coverage to $50,000. At a price of $50 month. This company is so crooked it ticks me off that Freddie Mac (government) we the people are giving them so much business. I have complained to Freddie Mac through their online form three times and have not heard back from them. I love how government spends our hard earned cash to the point that we are not important enough to be heard when they get it wrong. As a tax paying citizen I would have preferred them not spend the money on useless home warranties. One final note: I helped a friend buy a house and we tried to get Freddie Mac to put money towards a cheaper warranty with another company other than Home protect Home Warranty and they would not do it. So then we tried to get them to not issue the home warranty they said that they could not do that either.
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