15 Feb, 2018 → by ClaimboUser219617
Home Flooded and MGC does not release funds from insurance to complete repairs

5

I have contacted the mortgage company regarding the 90% completion of re-building our home after hurricane Harvey. Our home is still not completed because MGC does not want to release any more funds. 3 weeks ago, I was very sick with the flu having to go outside to wash my dishes in a very cold weather, and I spoke with someone in MGC name Lea, and promised to send 50% of funds from the 90% completion, and up to today 02.15.2018, we have not received any funds. We were being taken advantage of one contractor, which we paid our of our savings account, and MGC only reimbursed us $9,277.59 of what we paid the contractor. We decided to use some more of our savings to continue the repairs ourselves. I know you are going to answer "As an MGC representative, we ask that you call customer service" ...... I don't think so, we tried amicable ways to have this issue resolved. At this point, we are just going to leave it the way it is, and hopefully, no one in my family gets sick living under these conditions. I don't have any pictures available with me at this moment, but I will post them tomorrow when I take them.
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